Shipping policy

Shipping Policy

Last Updated: September 20, 2026

Thank you for shopping with us. We are committed to delivering your order safely and on time.

1. Order Processing

  • Orders are usually processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • In some cases, we may contact you by phone or WhatsApp to confirm your order before dispatch.

2. Delivery Time

We currently deliver orders across Pakistan.

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

  • Remote areas may require additional delivery time.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you place your order.

  • Any promotional Free Shipping offer will be clearly mentioned on the website and will be subject to its stated terms.

4. Cash on Delivery (COD)

If Cash on Delivery is available for your location:

  • You will pay the order amount directly to the courier upon delivery.

  • Please provide an active phone number so our team can contact you for order confirmation.

  • Orders may be cancelled if the customer cannot be reached for confirmation.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number through SMS, WhatsApp, or email, depending on the information provided during checkout.

You can use the tracking information to check the status of your shipment with the relevant courier.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an incorrect, incomplete, or unreachable address is provided, delivery may be delayed or the parcel may be returned to us. Additional shipping charges may apply for reshipping the order.

7. Failed Delivery

If a courier attempts delivery but cannot deliver the parcel because the customer is unavailable, unreachable, or refuses to receive the order, the parcel may be returned to us.

For COD orders, repeated refused or failed deliveries may affect the customer's ability to place future COD orders.

8. Damaged or Incorrect Items

Please check your parcel when you receive it.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos/videos of the parcel and product.

We will review the issue and assist you according to our Return & Exchange Policy.

9. Delayed Deliveries

While we work with courier partners to deliver orders within the estimated timeframe, we cannot guarantee an exact delivery date.

Delays may occur because of:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • Strikes or road closures

  • Incorrect delivery information

  • Unforeseen circumstances

We appreciate your patience in such situations.

10. Contact Us

If you have any questions regarding your shipment or order, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with us!